Careers

Status: Full-time, Exempt

Leads the Infrastructure Team to support and implement CampusDoor’s technology vision. Maintains the technical environment needed for the operation and development of CampusDoor’s platform and provides the technical expertise necessary for timely identification and resolution of network, server or desktop related issues. The Administrator has proven competency with Windows servers, desktops and Cisco network devices. The successful candidate effectively communicates and is comfortable explaining technical concepts to non-technical people.

Essential Duties and Responsibilities

• Lead the Infrastructure Team.
• Responsible for day-to-day operations of servers, desktops and network.
• Install, configure, test and maintain Windows based server and desktop images, operating systems software and applications.
• Maintain systems and network security.
• Responsible for ensuring continued compliance of servers, desktops and networks with CampusDoor policies.
• Perform periodic system and log audits.
• Perform risk assessment, capacity planning and change management for CampusDoor’s infrastructure.
• Interact with CampusDoor’s users, clients and vendors.
• Perform helpdesk support for internal users as needed.
• Assist in the preparation and justification of hardware, software and license purchases.
• Design, implement and maintain new hardware and/or software solutions.
• Responsibilities may require evening and weekend work.

Qualifications

• Bachelor’s degree in IS or related field or equivalent years of experience required.
• At least 3 years of experience managing a Windows environment.
• Experience configuring and managing Cisco routers, switches and firewalls.
• Good working knowledge of concepts such as Routing, VLAN, Redundancy, Load Balancing, Clustering, Packet Capture, IDS/IPS, DHCP, DNS, SMTP, SNMP, WMI, etc.

Status: Full-time, Exempt

Help us design, implement and maintain data warehouse capabilities to meet CampusDoor’s reporting and analytic needs. The Business Intelligence Engineer will solve complex business problems in a fast-paced environment and will design the warehouse for flexibility and performance. The successful candidate effectively communicates and is comfortable explaining technical concepts to non-technical people.

Essential Duties and Responsibilities

Work inside our team of Software Developers, SQL Server DBAs, Report Analysists, Business Analysist and Testers to:

• Define, implement and document the technical architecture of CampusDoor’s data warehouse.
• Identify, design and manage the Business Intelligence tools and application environment.
• Coordinate discussions with internal customers at all levels to identify business reporting needs and implement solutions to meet those needs.
• Publish documented datasets and ensure their availability and accuracy.
• Analyze, design, build and support current and new data feeds from various data sources to the data warehouse.
• Create Entity Relationship models to capture business concepts.
• Create metadata mappings for technical and process data lineage reporting.
• Support the data needs of CampusDoor’s internal users and external clients.
• Responsibilities may require evening and weekend work.

Qualifications

• Bachelor's degree in Computer Science or relevant field or equivalent combination of education and experience.
• At least 3 years of experience with data warehousing, technologies and tools. Thorough knowledge of the Microsoft stack of BI tools and can help us implement best practices based on your experience.
• Demonstrated experience and ability to work with business users to gather requirements and develop solutions.
• Knowledge of SQL/MDX/DAX and database concepts in a dimensional large data warehouse environment, including star and snowflake schemas, cubes, dimensions, and measures.
• Experience with data quality, data profiling, metadata management and reporting.
• Keywords: SQL Server, Integration Services (SSIS), Reporting Services (SSRS), Analysis Services (SSAS), Power BI.

Status: Full-time, Exempt

Creates and executes software test plans to support the software development life cycle.

Essential Duties and Responsibilities

• Review requirements documentation to develop test plans.
• Develop and execute test plans from requirements.
• Assist in managing testing cycles and traceability for assigned enhancements.
• Perform production verification to ensure production implementations are functioning properly.
• Investigate and recommend practices and tools to increase testing efficiency.

Requirements

• Elicit, define, and document business, systems and functional requirements and processes.
• Participate and/or facilitate in Discovery and Functional Requirement evolution with CD and client stakeholders to understand requested features.
• Create functional requirements, technical design documents and other documentation as required.
• Analyze/research system requests for possible changes or defects.
• Aid in technical design process to ensure requirements are met.

Methodology

• Function as a productive development team member in an Agile Software Development environment.
• Assist in creating and executing release implementation plans.
• Identify and recommend development life cycle and business process improvements.
• Have an understanding of industry best practice requirements definition and system testing concepts.
• Communicate status of assigned tasks on a regular basis.

Other

• Keep regular, consistent attendance and punctuality.
• Provide production support through researching and assisting in the resolution of discovered issues.
• Contribute suggestions for business process and system enhancements to increase efficiency, increase revenue and reduce expenses.

Qualifications

• High School Degree or equivalent; Associate or Bachelor’s degree preferred.
• Possesses the highest professional, technical and consulting skills and abilities, having good knowledge of commonly-used concepts, practices, and procedures used in the IT environment.
• Must have excellent written and verbal communication skills.
• Strong analytical and detail skills.
• Ability to manage multiple projects and priorities.
• Knowledge of creating and executing test plans utilizing a standard methodology a plus.
• Knowledge of MS Excel and MS Word is required.
• Knowledge of T-SQL and Visio a plus.
• Knowledge of Agile development practices is a plus.
• Student Loan Industry experience is a plus.

Status: Full-time, Exempt

The AVP is responsible to work with other leaders in the Contact Center to direct the operations of the call center. The AVP will manage the people and activities for their assigned lenders, products and processes and provide performance reports by collecting, analyzing and summarizing data and trends.

Essential Duties and Responsibilities

• Lead a group of individuals in the contact center with a positive attitude while managing multiple managers/team leaders and operational tasks.
• Set standards and guidelines for interaction with customers.
• Manage and coordinate training for call center management and associates and provide direct line support for issue resolution.
• Implement established customer support processes and work with the business software design group on new feature priorities and business requirements including new reporting, new lender implementations and system enhancements.
• Participate in the hiring and training of Associates, Team Leaders and Managers.
• Oversee the maintenance, management, monitoring and auditing of all reports and daily work to ensure proper completion and deadline compliance.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Monitor calls to ensure that the expectations of the customers are met.
• Implement standards and plans for work to ensure quality assurance goals are met.
• Work directly with the SVP of CS in support of major initiatives and annual projects such as: staffing plans, budgets, process improvement, peak season incentive plans, software release communication and training.

Qualifications

• B.S. degree preferred and a minimum of ten years of experience managing a call center or related management experience.
• Proven ability to interact with customers, clients and various departments within the organization including Senior Management.
• Proficient with MS Word, Excel and Outlook as well as the Internet.
• Strong interpersonal, written and verbal communication skills.
• The ability to work in a team environment, with a positive attitude, while managing multiple tasks and people.
• Ability to read and understand credit ratings and underwrite credit files.

Status: Full-time, Non-Exempt

The Associate I is responsible for all aspects of the customer service experience while maintaining a high level of accuracy and detail. This position requires the ability to work in a fast paced environment and respond effectively and professionally to the customer’s questions and comments.

Essential Duties and Responsibilities

• Responsible for handling inbound telephone calls for customers such as: loan applications, website questions, school information, disbursements, school certification, loan fees and rates.
• Enter applications into the CD loan origination system.
• Make outbound pull-through calls.
• Review and process loan documents.
• Review documents received in the CD Imaging system and upload documents to the appropriate accounts.
• Assist with new hire training.
• Process final loan document queue for completeness of loan files to servicers.
• Retrieve and respond to voice mail messages.
• Assist with testing, loan changes, client implementations and other tasks as requested.

Qualifications

• High school Diploma or General Education Degree (GED).
• Ability to effectively interact with customers and various departments within the organization.
• Prior call center experience a plus but not required.
• Excellent working experience with computers, Internet and MS Office: Word, Excel and Outlook.
• Strong interpersonal, written and verbal communication skills.
• The ability to work in a team environment, with a positive attitude, while managing multiple tasks.
• Demonstrate consistent attendance, punctuality and professionalism.